Access Control System FAQ’s in Mississippi, Arkansas, and Tennessee

Why should I choose Mid-South Security and Fire? 

For the simple reason that we care about our customers! Treating you the way we want to be treated, and having each member of our staff demonstrate the highest standard of quality and service are our #1 priorities. We take great pride in our work and constantly strive to ensure that our products, workmanship, and services exceed the expectations of our customers. Mid-South Security and Fire specializes in carrying a full range of products and services designed to provide you with unmatched protection against intrusion, theft, fire, unauthorized access, and much more. 

Will Mid-South Security and Fire receive an alarm signal if the alarm is not armed?

No, we will not receive an alarm signal. It is important to turn your alarm on, even when you are at home. We recommend having your perimeter protection on whenever possible. This allows you to move about freely inside your home while all doors and window alarms are armed.

When should my alarm be tested?

Mid-South Security and Fire recommends that regular residential and commercial alarm testing as follows:

• Weekly by the alarm user
• When you change your phone services
• When/if you have experience phone trouble
• When you notice system malfunctions
• After heavy lightning storms

Be sure to contact our central station at 1-800-633-2677 and let them know you are testing your system.

My alarm system was not installed by Mid-South Security and Fire. Can you still monitor it?

Yes, in the majority of cases we will be able to program your existing panel to our monitoring station. Repairs and upgrades are also available if needed. Our monitoring rates start as low as $15.00 per month for residential monitoring. Always be sure and check with your existing alarm company to see if you have a monitoring agreement with them. If so, just let us know when it expires and we’ll either give you credit on your monitoring with us, or notify you 30 days prior to the maturity date so you can cancel it on time.

Do I get a homeowners insurance discount for having an alarm system in my house?

Yes, in most cases, insurance discounts up to 20% are available. Contact your home or business insurance provider for details.

My telephone lines are exposed; what happens when the phones are dead or the line gets cut?

If your phone lines become disabled due to tampering, severe weather, or construction, your alarm signal will not reach our 24-Hour Monitoring Center. Because 24-hour monitoring is a critical part of your security system, Mid-South Security and Fire offers alternative primary and secondary communication options like cellular communication.